Here To Make Things Better For You

Need help outside of the 9 to 5? We're proud to offer common sense customer service around the clock. 

We believe that brilliant service shouldn’t be a surprise; it should be your everyday. Whether you need an answer to a question about your ticket, help finding your platform, or need one of our team to help find your lost property super speedily, we’re ready and waiting for you to get in touch.

We know that journeys don't always run as smoothly as we'd like, but these are some of the ways that we're working hard to make sure you have the best journey with us. 

no booking fees

Booking fees eh? Those added costs can drive you bananas. That’s why we’ll never charge you extra for booking with us. When you book direct, you avoid sneaky hidden fees and credit card charges – helping you pocket the pounds for your trip.

See a comparison of what you can save

find the right ticket

All the different train ticket types can leave you feeling baffled. We're here to help you find the best value ticket for your journey so you never get caught out or pay over the odds. We've created a handy guide to help you feel ticket savvy. 

Download and keep Our Tickets Explained guide [PDF]


We take being on time very seriously. Sometimes our trains being held up is out of our control, but we will always keep you informed of delays and do our best to catch up.

Take a look at our performance information

We've also upgraded our on board Wi-Fi and invested 1.2m in cycle hubs and facilities at stations. If you have any ideas or feedback on how we can improve further, we're all ears.

Are you ready to give our improved service a whirl?

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