Derby

Station message

Roadworks affecting access to Derby Station

Throughout March and early April, work to resurface Railway Terrace is being completed. Please allow extra time to travel to and from the station as access will vary through the month. More information can be found here: https://www.eastmidlandsrailway.co.uk/road-improvements-affect-access-derby-station

Derby (DBY)

Derby station
Railway Terrace
Derby
Derbyshire
DE1 2RU
Load stations
Last updated:
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Staffing level Full time
CCTV Yes
Information systems
  • DepartureScreens
  • ArrivalScreens
  • Announcements
Ticket office information

On the station concourse

Ticket office opening times
  • Monday to Friday: 04:55 - 22:45
  • Saturday: 04:55 - 22:45
  • Sunday: 06:20 - 23:00
Pre-purchase collection Yes
Ticket machine Yes
Oyster cards issued here No
Use Oyster cards here No
Smartcards issued here Yes
Top up Smartcards here Yes
Validate Smartcards here Yes
Smartcards information

You can load tickets onto your smartcard at this station.

Penalty fares Applicable Operators: EM
Left luggage No
Left luggage contact details

URL: https://www.nationalrail.co.uk/

Lost property contact details

Telephone: 03457 125678

URL: https://www.nationalrail.co.uk/

Seated area available
Yes
Waiting room opening times
  • Monday to Friday: 04:55 - 22:45
  • Saturday: 04:55 - 22:45
  • Sunday: 06:20 - 23:00
Waiting room information

There are heated waiting rooms, along with sheltered platform waiting areas with accessible seating.

Station buffet available Yes
Toilets available Yes
Toilets information

The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. Toilet opening times:

Weekdays (Mon - Fri) 04:55 : 22:45Saturday 04:55 : 22:45Sunday 06:20 : 23:00

Baby changing facilities available Yes
Showers Unknown
Telephones available No
Wifi available No
Wifi information

Find WiFi Hotspots around Derby station

Post box available Yes
ATM available Yes
Bureau de change available Unknown
Shops available Yes
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here .

Helpline contact details

Note:

08000 11 33 23

URL: https://www.nationalrail.co.uk/

Staff help information

Passenger Assistance meeting point is at the ticket gates.

Staff help opening times
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Induction loop available Yes
Accessible ticket machines available Yes
Ramp for train access available
Yes
Accessible taxis information
No
National Key toilets available Yes
Step free access coverage Whole station
Step free access information

Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.

This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.

Ticket gates exist
Yes
Impaired mobility set down available Yes
Wheelchairs
Yes
Cycle storage available Yes
Cycle storage number of spaces 204
Cycle storage sheltered Yes
Cycle storage CCTV Yes
Cycle storage location

Located in North Car Park

Cycle storage types
  • Racks
Car park 1 Station Car Park
Car park 1 operator East Midlands Railway
Car park 1 spaces 568
Car park 1 opening times
  • Monday to Sunday: 24 hours
  • Monday to Friday: 24 hours
  • Saturday: 24 hours
  • Sunday: 24 hours
Car park 1 charges
  • Daily: £14.50
  • Weekly: £44.00
  • Monthly: £145.00
  • Three monthly: £392.00
  • Annual: £1,380.00
Car park 1 contact details

Note:

Derby Zone 3, car parking is available

Daily - £11.50, Off Peak - £7.00

Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230

Telephone: 03457 125 678

URL: https://www.nationalrail.co.uk/

Rail replacement information

From the rear of the station, at the Pride Park exit

Taxi rank information

On station forecourt

Bus services information

Information to plan your onward journey is available in a printable format here

Airport information

KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk